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Why is there a 3-way discrepancy for GAG Access (Viewers) vs. Access (Export) vs. Analysis

Received Response


The Access Viewers box shows 2233 Learners are supposed to be in the Global Access Group.

However, when I select the Access Viewers box and search for all learners the total is 1597 Learners (screen shot shows 1598 as it includes the title).

And lastly, when I open the attached Analysis it has 1488 Learners.  

Screen shots for each scenario is attached


  1. What would cause to have all three of these numbers out of sync?
  2. What does “Viewers” mean in the Access box

Version (include the version you are using, if applicable):


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