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Check your Customer are receiving their Statements

edited Jan 30, 2019 4:31PM in Receivables & Collections 4 comments

Summary

Since April our customers haven't been getting their electronic statements

Content

It turns out that our customers have not been receiving statements since some time in April via email. The invoices are going out but not the statements.(R12).

We raised an SR and after all the diagnostics the set up all appears fine. Oracle have now raised a bug and it is with development.

Has anyone else had this problem? It is causing significant upset to our customers and no sign from development when it might be resolved.

I thought I would also bring it up here because it might be happening to "YOU"  and the customers have not fed back yet.

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