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Unable to schedule process Refresh Denormalized Time Dimension Table for BI

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Redwood Knowledge dashboards and some Next gen Help desk infolets are not returning data

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For Knowledge dashboards, i tried running the below processes

1)Knowledge Article View Aggregation

2)Refresh Denormalized Time Dimension Table for BI

I am unable to submit the "Refresh Denormalized Time Dimension Table for BI" process althoguh it appears in the drop down list. I select the process and click ok but the page is not rendered. I have the BI admin role and appliccation implementation consultant role as well. Tried with CRM admin role as well but it still doesn't work.

I have raised SR with SUpport but still waiting for a resolution.

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