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Temporary password not working after selecting "Forgot Password" feature

Received Response
edited Jul 18, 2018 2:12PM in Taleo Learn 10 comments


Issue with temporary password not working after selecting the Forgot Password feature


Has anyone had issues with their users temporary password not working when they have selected the Forgot Password feature? We recently have an increase in password requests after this option has been selected. After all our testing, the common thread points to this feature; here’s the condition:

  1. User selects the Forgot Password feature

  2. Learn emails user a temporary password

  3. User receives email message

  4. User attempts to login with temporary password

  5. Learn system doesn’t recognize the temporary password and displays the standard membership error message on the login page

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