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[Smart View] Oracle cookie policy does not fully show in Excel, disallowing users from logging in

Received Response
edited May 16, 2023 12:55PM in EPM Platform and Freeform 11 comments


Has anyone experienced an issue where some of your users cannot log in via Smart View because the Oracle cookie policy does not fully show? They cannot accept or bypass this message. I'm thinking it is an Excel issue, but I cannot seem to find what would cause this. Any thoughts?

Additionally, we have some users experiencing the following error after logging in: XML Load Error: DTD is prohibited.

Both of the above issues started when we migrated to OCI Gen 2

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