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Any creative ideas on saving a custom URL as a favorite before it redirects to the Oracle login? — Cloud Customer Connect
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Any creative ideas on saving a custom URL as a favorite before it redirects to the Oracle login?

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Summary:

We have a custom shorter URL to get to OTM that our carriers use. However, the bookmark that they saved, ended up as a different URL - most likely the Gen1 login services URL because of the automatic redirection to get the login user input.

In other words, unless the carrier opened the bookmark manager and manually typed in the custom URL (which no one did), it would show the redirected Gen1 login services URL. Consequently, after the Gen2 migration when they click on the bookmark, they cannot get into Gen2 OTM anymore.

This could again happen for a future potential Gen3 URL change (or a URL change - for any other reason)

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