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Where should I get help from RCA team/Oracle's Customer Success Manager?

in Help Desk 1 comment

I need to Ask for Unplanned Outage while happened at China Standard time from 05:30 to 6:06 AM on 23/05/2023

I rise a SR about this topic, support refer that a RCA team have been sent an email to the holder of our primary Oracle Cloud Account but my supervisor didn't receive this email.

Where should I get help from RCA team/Oracle's Customer Success Manager?

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