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Web Chat for Service

edited Jun 9, 2023 5:43PM in Communication Channels 8 comments

Summary:

I have a few questions about configuring WCFS that I cant find in the documentation.

Content (required):

Can I change the launch button? The default is a square with 3 dots. Can I make it a pill with the words "Live Chat" like the inlay?

Can we preset the product?

Can we preset a custom field?

Can it not display if there are no agents available?

The file attachment feature doesn't seem to work. I can see the paper clip, but it tries to share a location instead of attach a file. Is this supported yet?

I only see 3 theme colors. Can we do more than that?

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