Category 272
Discussion List
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Chat Inlay : initialize the custom filed with PTA loginWe are trying to launch / initialize the "inlay-oracle-chat-embedded" attribute "launch-form-fields" using PTA login on an external application . Our goal is keep the cu… -
Message Template for "on create" is being sent when a message is updatedSummary: I have two separate message workflows, Create and Update, and the creation template is being sent when an SR is created AND when it is updated. System is not se…
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Customer portal via mobile appSummary: How to enable mobile app for customer portal Content (required): The vendor will outline how the customer mobile app will enable / support the following: - Cust…
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How To: Company Branded Logo on Auto-Response EmailsSummary: How to add company branded logos to auto-response emails or unknown customers Content (required): I'm unable to find a way to add a graphic or company branded l…
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Chat rules | Routing chats based on chat's question contentContent Was developing a chat rule to route chats to chat queues based on value of question field and noted that chat.question field isn't available to selection in chat… -
Lavanya0101 12 views 1 comment 0 points Most recent by Megan Akins-Support-Oracle Communication Channels
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How to Create workflow to escalate an SR and send an email to account manager?Summary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):Lavanya0101 12 views 1 comment 0 points Most recent by Megan Akins-Support-Oracle Communication Channels
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How to set clickstream for AjaxCustom functionsHi All, How to set clickstream for all AjaxCustom functions, any sample code please. Regards, Satheesh AS.
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In chart layout incident Report I need to find how many incidents are created by agentSummary:I have created a report i need to find how many reports are created by agent Content (required): Version (include the version you are using, if applicable): Code…
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send reset password link to contact alternative emailHi All, how to send reset password link to contact alternative email. Regards, Satheesh
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In Incident report (grid report) how can I get incident status (open incident, close incident)Summary: I have created a report of incident I need incident status in that report like open incident close incident for particular month Content (required): Version (in…
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In grid report how to change date created (format) to months only ?Summary: I have created a report in which in incident table I have added a field (date created) I want to change its format day/month/year to month/year Content (require…
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Send automatic custom message on ChatSummary: Content (required): Hi all! We would like to send an automatic chat message to the customer informing the incident reference number, without the need to manuall…
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Advanced routing chat queues priority value and placement.Summary: In the advanced chat routing - besides being able to push a queue to overflow or primary, we also have the priority level (#number). Before advanced routing, si…Ian Mamo -BML 12 views 1 comment 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Incident not created through EmailContent (required): When user sends email from a particular email address, Service cloud is not creating Incident. We checked in the "Incoming Email Filter" report and f…Padma Varadarajan 2 views 6 comments 0 points Most recent by Praveen: RN Application Engineer-Oracle Communication Channels
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Encryption and decryption using cyptoHi All, I want to do encryption and decryption, i am referring below document i can able to encrypt but there is no option to decrypt can any one suggest how to decrypt.…Satheesh_sathiz 52 views 3 comments 0 points Most recent by Praveen: RN Application Engineer-Oracle Communication Channels
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CP Page tags not workingHi All, I want to show the below widget to particular pages, i tried below code but no luck Messagebase details: Configuration details: Tried step 1 Tried step 2
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YUI confirmation dialogue boxHi All Need a YUI confirmation dialogue box Yes/No and based on the input need to make ajax callbacks, any suggestions please. Regards, Satheesh AS.
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Feature Friday - Forward and Track Incident Internal ResponsesSummary: Incident can be forwarded to the peer(s) using the Forward functionality (sent as email) and responses can be tracked in the Incident threads. Any response to t…Premkumar Sabarinathan-Oracle 42 views 0 comments 3 points Started by Premkumar Sabarinathan-Oracle Communication Channels -
Linking Incidents with Similar SubjectContent (required): Hi All, We are receiving the following request from our Customers. When customer send an email to OSvC and this email thread has continuous ongoing c…Padma Varadarajan 2 views 11 comments 0 points Most recent by Padma Varadarajan Communication Channels
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curl request and show Failed to connectSummary curl request and show Failed to connectContent Dear all, When I use curl to request the external third-party system interface in the Controller of Customer Porta…
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EE Chat Inlay and Custom FieldSummary: Content (required): I am using EE with the embedded chat inlay. I am trying to set a custom field using the below action. I use this exact same action in a synd… -
Chat Inlay Error "There was a problem connecting to the Chat Server"Summary: Hi, I'm getting an error "There was a problem connecting to the Chat Server" in Chat Inlay. Chat server is up and running. Agent is available. Any ideas how to …
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Is there a way to configure email send times?Summary Set a window for emails to be sentContent We have a client that would like emails sent only during a specific time period (e.g. 8:00 to 18:00 hrs) even though ag…Nancy Franchino 13 views 1 comment 1 point Most recent by Srinath Srinivasan-Oracle Communication Channels
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Markie Awards- We want to put YOU in the spotlight- Nominate now!This year marks the 16th year Oracle will celebrate customer experience (CX), innovation, and excellence in advertising, marketing, sales, service, and e-commerce. It’s … -
Engagement Engine and Chat InlaySummary: I'd like to switch my proactive chat to chat inlay. I have Engagement Engine code that currently triggers a proactive chat invitation (i.e. on page https://www.…
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Filter product hierarchy in inlay chatSummary only display subset of product hierarchy in product dropdownContent Hi all, I have added product in inlay chat which displays all products available in the syste…BishnuPaudel 13 views 1 comment 1 point Most recent by Srinath Srinivasan-Oracle Communication Channels -
Email not creating IncidentContent (required): Hi, When we send multiple emails from the same sender to the same mailbox continuously. After some time the Incident creation stops and there is no r…
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Can we configure 50+ Service mailboxes for inbound emailSummary: We have 50+ line of business, hence would like to create 50+ mail boxes for the creation of incidents via inbound email functionality. Content (required): Can w…