Category 272
Discussion List
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In Incident report (grid report) how can I get incident status (open incident, close incident)Summary: I have created a report of incident I need incident status in that report like open incident close incident for particular month Content (required): Version (in… -
In grid report how to change date created (format) to months only ?Summary: I have created a report in which in incident table I have added a field (date created) I want to change its format day/month/year to month/year Content (require…
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Send automatic custom message on ChatSummary: Content (required): Hi all! We would like to send an automatic chat message to the customer informing the incident reference number, without the need to manuall…
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Advanced routing chat queues priority value and placement.Summary: In the advanced chat routing - besides being able to push a queue to overflow or primary, we also have the priority level (#number). Before advanced routing, si…Ian Mamo -BML 51 views 1 comment 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Incident not created through EmailContent (required): When user sends email from a particular email address, Service cloud is not creating Incident. We checked in the "Incoming Email Filter" report and f…Padma Varadarajan 47 views 6 comments 0 points Most recent by Praveen: RN Application Engineer-Oracle Communication Channels
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Encryption and decryption using cyptoHi All, I want to do encryption and decryption, i am referring below document i can able to encrypt but there is no option to decrypt can any one suggest how to decrypt.…Satheesh_sathiz 121 views 3 comments 0 points Most recent by Praveen: RN Application Engineer-Oracle Communication Channels
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CP Page tags not workingHi All, I want to show the below widget to particular pages, i tried below code but no luck Messagebase details: Configuration details: Tried step 1 Tried step 2
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YUI confirmation dialogue boxHi All Need a YUI confirmation dialogue box Yes/No and based on the input need to make ajax callbacks, any suggestions please. Regards, Satheesh AS.
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Feature Friday - Forward and Track Incident Internal ResponsesSummary: Incident can be forwarded to the peer(s) using the Forward functionality (sent as email) and responses can be tracked in the Incident threads. Any response to t…Premkumar Sabarinathan-Oracle 112 views 0 comments 3 points Started by Premkumar Sabarinathan-Oracle Communication Channels -
Linking Incidents with Similar SubjectContent (required): Hi All, We are receiving the following request from our Customers. When customer send an email to OSvC and this email thread has continuous ongoing c…Padma Varadarajan 36 views 11 comments 0 points Most recent by Padma Varadarajan Communication Channels
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curl request and show Failed to connectSummary curl request and show Failed to connectContent Dear all, When I use curl to request the external third-party system interface in the Controller of Customer Porta…
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EE Chat Inlay and Custom FieldSummary: Content (required): I am using EE with the embedded chat inlay. I am trying to set a custom field using the below action. I use this exact same action in a synd… -
Chat Inlay Error "There was a problem connecting to the Chat Server"Summary: Hi, I'm getting an error "There was a problem connecting to the Chat Server" in Chat Inlay. Chat server is up and running. Agent is available. Any ideas how to …
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Is there a way to configure email send times?Summary Set a window for emails to be sentContent We have a client that would like emails sent only during a specific time period (e.g. 8:00 to 18:00 hrs) even though ag…Nancy Franchino 32 views 1 comment 1 point Most recent by Srinath Srinivasan-Oracle Communication Channels -
Markie Awards- We want to put YOU in the spotlight- Nominate now!This year marks the 16th year Oracle will celebrate customer experience (CX), innovation, and excellence in advertising, marketing, sales, service, and e-commerce. It’s … -
Engagement Engine and Chat InlaySummary: I'd like to switch my proactive chat to chat inlay. I have Engagement Engine code that currently triggers a proactive chat invitation (i.e. on page https://www.…
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Filter product hierarchy in inlay chatSummary only display subset of product hierarchy in product dropdownContent Hi all, I have added product in inlay chat which displays all products available in the syste…BishnuPaudel 45 views 1 comment 1 point Most recent by Srinath Srinivasan-Oracle Communication Channels -
Email not creating IncidentContent (required): Hi, When we send multiple emails from the same sender to the same mailbox continuously. After some time the Incident creation stops and there is no r…
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Can we configure 50+ Service mailboxes for inbound emailSummary: We have 50+ line of business, hence would like to create 50+ mail boxes for the creation of incidents via inbound email functionality. Content (required): Can w…
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Archiving/Publishing Mailings to WebSummary: client potentially wants publish past email blasts to a web page for customers. Content (required): We're exploring an efficient way to publish certain previous…
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Chat auto scroll control in BUISummary: Although I can see in a previous answer that chat scroll is configurable from the Chat Transcript Control in .net. I cannot see a way to access that control or … -
Routing a chat directly to a particular AgentSummary: Is it possible to directly route a chat to a particular agent that the customer has an appointment / relationship with? Content (required): We have a use case w…Johnny Barton 35 views 5 comments 1 point Most recent by Jessica Bradley-Oracle Communication Channels -
Chat Agent Statistics - Real Time BUISummary Require current status of Agents when using BUIContent Hi The real-time Chat stats reports don't report on agent status when in BUI. As a workaround I've written…Rosemary O'Connor 88 views 5 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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In BUI Chat. How far back does the chat history go?Summary: In BUI Chat. How far back does the chat history go? Content (required): When you are in a chat you can see past chat transcripts from the same customer-, yester…
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Proactive Chat InlaySummary: Lack of proper documentation about chat inlays. Content (required): Hi, we have a requirement, where on a third party website we have to show the Proactive chat…Lakshay Bhalla 64 views 3 comments 0 points Most recent by Willie Eide -Oracle Communication Channels -
Merged: We invite you to attend a ⭐️ LIVE ⭐️ webinar to deeply understand your Oracle Cloud Applica…This discussion has been merged. -
Merged: We invite you to attend a ⭐️ LIVE ⭐️ webinar to get started with your Oracle Cloud Applicat…This discussion has been merged.
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Changing the audio notification for live chatContent Anyone know if it's possible for a user to change the audio (sound) notification they receive during live chats? It seems to be the same sound used for other sys… -
Calculate average chat waiting timeContent Hi All, How do we calculate the chat average waiting time that is displayed in the ChatQueueWaitTime widget? We have to calculate and display in the home page on…