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Chat Inlay : initialize the custom filed with PTA login

in Communication Channels 2 comments

We are trying to launch / initialize the "inlay-oracle-chat-embedded" attribute "launch-form-fields" using PTA login on an external application .

Our goal is keep the customer basic info (Name and Email ) pre-populated when they switch between external website and Service Cloud CP page when the session is active and chat is availble .

Is anyone configured like this ?


Thanks in advance .

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