Chat Inlay : initialize the custom filed with PTA login
We are trying to launch / initialize the "inlay-oracle-chat-embedded" attribute "launch-form-fields" using PTA login on an external application .
Our goal is keep the customer basic info (Name and Email ) pre-populated when they switch between external website and Service Cloud CP page when the session is active and chat is availble .
Is anyone configured like this ?
Thanks in advance .