Communication Channels
Discussion List
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Chat File attach - Agent to customerContent Hi Has anyone implemented functionality for a chat agent to upload a file to a customer? We have the customer to agent upload but have had a request for agent to…Rosemary O'Connor 45 views 3 comments 0 points Most recent by Petra Bikkembergs - Oracle Product manager DCS-Oracle Communication Channels -
Will other channels be available in Oracle Messaging for SMSSummary: I have enabled Oracle Messaging and currently the only channels available are Facebook, WeChat and SMS (but only through Twilio). It has been mentioned that oth…
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How to add button to near add a response/add a private note/ add customer entry in incidents screenCan we add a button near add to response. If we click on the button, it should be able to perform actions related to the SMS integration where the communication is sent …User_8XWB9 63 views 3 comments 0 points Most recent by Steve Garvert-Support-Oracle Communication Channels
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Need insights on what all documents can be supported in Oracle Business NetworkNeed insights on what all documents can be supported in Oracle Business Network
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Retiring of Oracle Social Network from update 24C.We have been using the Oracle Social Network from 2022, and we have been notified that this will be retired in update 24C and will be integrated with MS Teams . We have …Janitha Perera 11 views 1 comment 0 points Most recent by Cristian Bilibou-Oracle Integrations and Extensions
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Best Practices for Handling SMS in Oracle Service CloudWe are currently using Oracle Service Cloud and are looking to streamline our SMS communication process with customers. Specifically, when a customer sends an SMS with a… -
Possible BUI Live Chat box bugSummary: Hi there, I already have a ticket raised for this but want to see if anyone has encountered this before. Some of our users (not all) are experiencing some forma…
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Oracle Messaging contact lookup customizationSummary: Oracle messaging is enabled and was able to configure SMS through twilio. chat is generating and redirecting to B2C service cloud without any issue . how do we … -
How to change "Object Workflow Notification: " from a bell notification triggered by object workflowWe are using object workflow to trigger the bell notification and want to change the notification name to a meaningful name like "Opportunity Notification" or "New Assig…Flor Vincent 51 views 3 comments 0 points Most recent by Steve Garvert-Support-Oracle Communication Channels
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Multi Chat HoursContent We have two different groups in our Org that need to do Chat. The main group needs chat hours are from 8AM to 7PM. However another smaller group needs to be able…
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When creating the interface for loading Cost Center rows, I couldn't load null valueSummary: When creating the interface for loading Cost Center rows, I couldn't use HDL because it's not a supported Business Object. Moreover I can't insert #NULL in the …
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Chat Inlay iconHow to change Chat Inlay icon How to change the chat inlay icon please refer the screenshot Regards. Satheesh.
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Change label of custom field inputs in Inlay chatContent Hi all, On inlay chat form, I was able to change the strings (labels) of the input boxes, title and button text using JSON config file. The content of the JSON f… -
Hello, we need rest API to relationships for B2B service requestSummary: Hi, We have a requirement to create B2B service request with relationships. Do we have any Rest API for the same? Content (required): Need Rest API to create re…
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Standard Text HTML linksContent Hi, I've tried to use Standard Text rendering as HTML to provide users with links, however, it seems whenever you create Standard Text with an HTML link in the l…
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Additional Entity for Oracle Digital Assistant (ODA) Chatbot PII AnonymizationSummary: An additional entity for Oracle Digital Assistant (ODA) Chatbot PII Anonymization Content (required): Hello! We recently turned on PII Anonymization within our … -
Co-browse also on external siteContent Hi All, Our chat pages are on Cloud portal and other pages on Oracle ATG. Is it possible to use co-browse on Oracle ATG as well on Oracle cloud chat pages. What …Sachin Jain-122354 30 views 10 comments 0 points Most recent by Wayne Bevan-Oracle Communication Channels
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Oracle Messaging can now be enabled for B2C Service Chat customers through Configuration AssistantWe are pleased to announce that Oracle Messaging, a key component of Oracle Service, can now be enabled for all Oracle B2C Service Chat customers through the Configurati…Elaine Leffler-Support-Oracle 192 views 0 comments 0 points Started by Elaine Leffler-Support-Oracle Communication Channels -
ROQL lower caseHi All, I need to compare the lower case string in ROQL please suggest, I tried below but no luck. $email//user input maybe uppercase or lower case "select ID from Conta…Satheesh_sathiz 32 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Communication Channels
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Limit Digital Assistant hoursSummary: How to determine hours that Digital Assistant is enabled Content (required): Hi, our customer has a requirement to use the Digital Assistant (ODA) only during n…
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Notification emails are not sent when a person is flagged in Oracle social chat conversations.Summary: Notification emails are not sent when a person is flagged in Oracle social chat conversations. Content (required): Version (include the version you are using, i…Janitha Perera 21 views 1 comment 0 points Most recent by Megan Akins-Support-Oracle Communication Channels
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Chat Inlay : initialize the custom filed with PTA loginWe are trying to launch / initialize the "inlay-oracle-chat-embedded" attribute "launch-form-fields" using PTA login on an external application . Our goal is keep the cu…
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Message Template for "on create" is being sent when a message is updatedSummary: I have two separate message workflows, Create and Update, and the creation template is being sent when an SR is created AND when it is updated. System is not se…
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Customer portal via mobile appSummary: How to enable mobile app for customer portal Content (required): The vendor will outline how the customer mobile app will enable / support the following: - Cust…
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How To: Company Branded Logo on Auto-Response EmailsSummary: How to add company branded logos to auto-response emails or unknown customers Content (required): I'm unable to find a way to add a graphic or company branded l…
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Chat rules | Routing chats based on chat's question contentContent Was developing a chat rule to route chats to chat queues based on value of question field and noted that chat.question field isn't available to selection in chat… -
Lavanya0101 55 views 1 comment 0 points Most recent by Megan Akins-Support-Oracle Communication Channels
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How to Create workflow to escalate an SR and send an email to account manager?Summary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):Lavanya0101 55 views 1 comment 0 points Most recent by Megan Akins-Support-Oracle Communication Channels