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Change label of custom field inputs in Inlay chat

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edited Jan 12, 2021 12:02AM in Communication Channels

Content

Hi all,

On inlay chat form, I was able to change the strings (labels) of the input boxes, title and button text using JSON config file.

The content of the JSON file is 

{
  "inlays": {
    "types": {
        "inlay-oracle-chat-embedded": {
        "attributes": { 
          "off-the-record-enabled": "true"
        },
        "strings": {
           "title" : "Live Chat",
           "launchFormFirstNameLabel": "First Name",
           "launchFormLastNameLabel": "Last Name",
           "launchFormEmailLabel": "Email",
           "launchFormSubmitText": "Chat Now"
   
 
        }
      }
    }
  }
}

Wondering if it is possible to change the label of custom field included on the form.

I have a custom field c$postcode included in the launch-form-fields attribute and the label defaults to the field name defined in the system.

 

Thanks,

Bishnu

Version

20C

Code Snippet

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