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Limit Digital Assistant hours

edited Apr 5, 2023 4:34PM in Digital Assistant & Mobile 1 comment

Summary:

How to determine hours that Digital Assistant is enabled

Content (required):

Hi, our customer has a requirement to use the Digital Assistant (ODA) only during non-work hours. During work hours, chats should be routed directly to human agents.

Does anybody know how can we achieve this?

Thanks,

Lucas

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