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Chat Transfer to Queue with Unavailable Agents

edited Jun 16, 2017 3:36PM in Communication Channels 5 comments

Content

Looks like delivered functionality does not allow chat to be transferred to a queue if that queue has active but currently unavailable agents.

 

Any idea on how to transfer to a queue even if there are no available agents at the point in time of transfer?

 

Thanks,

Aaron

Version

Service Cloud
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