Register today for Oracle CloudWorld. October 17th - 20th, Las Vegas

Register now

Hillel Cooperman, Senior VP of User Experience Design, has a message for you on Oracle CloudWorld

Watch now
Chat Transfer to Queue with Unavailable Agents — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Chat Transfer to Queue with Unavailable Agents

Accepted answer
8
Views
5
Comments
edited Jun 16, 2017 3:36PM in Communication Channels 5 comments

Content

Looks like delivered functionality does not allow chat to be transferred to a queue if that queue has active but currently unavailable agents.

 

Any idea on how to transfer to a queue even if there are no available agents at the point in time of transfer?

 

Thanks,

Aaron

Version

Service Cloud

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!