Communication Channels
Discussion List
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Set an Incident Field on chat_launch pageContent Good Day, I am trying to set the value of a custom field (incident) based on the value that another custom field (contact) that is set by the customer on the cha…Charles Lickly-119698 29 views 3 comments 0 points Most recent by Darsen Prasad Communication Channels -
Chat Alert Form not reflecting changes in Config SettingsContent Good Day, I changed the order of the fields and what fields are displayed several hours ago and the Chat Alert Form is still showing the old fields, I moved and …Charles Lickly-119698 23 views 2 comments 0 points Most recent by Charles Lickly-123771 Communication Channels
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Focus on ChatContent When an agent accepts a new chat I would like the Agent Desktop to focus on that new chat tab. Currently they accept a chat and then have to click the chat itsel…Charles Lickly-119698 27 views 5 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Does the Engagement Engine pickes up page content in iframe?Content Hi, we would like use our Engagement Engine on a website which has an iframe included in the website. My question is that if we place the engagement engine js co…Matthias Hintner-114146 20 views 3 comments 0 points Most recent by Jim Rainville Communication Channels
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Add country information in Click to CallContent Hello, Please guide how to add geography information ( add countries and their respective phone calling format) in click to call. PFA the attached screenshot. Th…Navin Jose-124385 24 views 3 comments 0 points Most recent by Navin Jose-124385 Communication Channels -
Chat in I-frame of company websiteContent I know it is possible to embed the chat pages into an I-frame of a website but we have a few questions. 1) If a user clicks on an area outside of the Iframe, doe…Shannon Greene-113885 38 views 1 comment 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Guru Gandikota-123973 12 views 1 comment 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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How to add product field in chat window for agent?Content We have enabled the live chat feature on the website. I have added the "ProductCategoryInput" widget on the chat page and via URL I am able to select the product…
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how to control the look and feel of chat windowContent use the post function to start chat and it will open a new tab. my question is how to modify to open a new web window page when start the chat, control the windo… -
Engagement Engine Rule not executing as expectedContent I am checking the value of a javascript variable, text variable and the rule is working on our development site but does not work in our production site. Is ther…Sherry Key 24 views 3 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Chat Close SurveyContent Hi , I have some requirement related to chat . When chat get close either from customer side or Agent side , i want send survey to customer . Please tell if that…
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Engagement Engine presentation from Wisconsin User Group meeting February 25thContent Thanks to MATC for hosting the WUG gathering on Tuesday! Attached is the presentation I took you all through regarding the new Proactive Engagement Engine found …Josh Dodge-125559 28 views 1 comment 0 points Most recent by Josh Dodge-125559 Communication Channels