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Default Chat Queue Question — Cloud Customer Connect
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Default Chat Queue Question

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edited Jun 24, 2015 4:50PM in Communication Channels 3 comments

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Good Day Everybody,

For some reason I swear I read once that if a profile doesn't have the Default Chat Queue, it will not count towards the agent availably (pre-route is off).

Is this correct, because we are having an issue where the link is active even when no agents with the Default Chat queue in their profile are online (not even logged in)

 

Thanks

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