You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Default Chat Queue Question

edited Jun 24, 2015 4:50PM in Communication Channels 3 comments

Content

Good Day Everybody,

For some reason I swear I read once that if a profile doesn't have the Default Chat Queue, it will not count towards the agent availably (pre-route is off).

Is this correct, because we are having an issue where the link is active even when no agents with the Default Chat queue in their profile are online (not even logged in)

 

Thanks

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!