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Chat Alert Form not reflecting changes in Config Settings

Accepted answer
edited May 29, 2015 5:51PM in Communication Channels 2 comments


Good Day,

I changed the order of the fields and what fields are displayed several hours ago and the Chat Alert Form is still showing the old fields, I moved and added some fields to be displayed but the pop-up is still reflecting the previous configuration.  I have logged out of the agent console and back in and verified that the configuration setting is reflecting my desired fields but the chat alert form is not.

Do I need to wait till tonight when the system does it daily "clean up" for these changes to be reflected?



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