You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

How to trigger a survey when chat window is cancelled?

Accepted answer
edited Jun 10, 2015 4:43PM in Communication Channels 1 comment


I have a business rule that triggered the survey in popup window "Pop-up Survey when Chat completes".

Question: The limitation of this functionality is that, the survey is triggered "ONLY" when the customer press the "Disconnect" and "Close X"  button.

Most of the customers might not click the button and close the browser window directly. Is there any way to trigger the survey if window is closed?


Feb 2014 - CP3

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!