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Focus on Chat

edited May 28, 2015 3:47PM in Communication Channels 5 comments

Content

When an agent accepts a new chat I would like the Agent Desktop to focus on that new chat tab.

Currently they accept a chat and then have to click the chat itself to begin working on it.  I thought it was a workspaces option but I can't find it anywhere and I swear I did this several years ago, but now can not seem to get it to work.

Any help would be GREATLY appreciated.

--Charles

 

 

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