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Custom Field not being transfered

edited Jun 11, 2015 3:31PM in Communication Channels 1 comment

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Good Day Everybody,

I have a custom incident field that is exposed on the agent workspace.  When the agent transfers the chat, this custom field is set to "No Value" for the agent accepting the transfer.  Also I have noticed that when I "Monitor" an in process chat, even though the agent has filled in this field (same field) it shows on "No Value" on my workspace while monitoring.

This doesn't seem right, seems like a bug but I wanted to see if anybody has seen this behavior before.

 

Thanks,

Charles

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