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How to add product field in chat window for agent?

Accepted answer
edited May 11, 2015 4:44PM in Communication Channels 14 comments


We have enabled the live chat feature on the website. I have added the "ProductCategoryInput" widget on the chat page and via URL I am able to select the product.

But in the chat window of agent, there is no way to see what product customer selected.

Is there any way to add the selected product field in the live chat window for agent?

See screenshot of chat window (for agent)



Feb 2014 - 3.2 framework

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