Question on Chat business rule actions - requeue in X seconds
My apologies - initial post said I was setting ignore_preroute to false - that's wrong.
I'm trying to understand how the chat rules work, and 2 things are stumping me.
I'm using the syndicated conditional chat widget, with ignore_preroute=falseTRUE. I have a bunch of rules to 'preroute' chats to queues based on the page the customer is on. That works fine.
What I want to do is to override that routing for certain categories the customer selects - category is required on my form. Since this is a 'blind' transfer - I don't know the availability of agents in that queue, I'd like to pull the chat back to the original queue after a certain number of seconds - say 15.