You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Question on Chat business rule actions - requeue in X seconds

Accepted answer
edited Jul 1, 2015 8:03PM in Communication Channels 1 comment


My apologies - initial post said I was setting ignore_preroute to false - that's wrong.

I'm trying to understand how the chat rules work, and 2 things are stumping me.

I'm using the syndicated conditional chat widget, with ignore_preroute=falseTRUE.  I have a bunch of rules to 'preroute' chats to queues based on the page the customer is on.  That works fine.

What I want to do is to override that routing for certain categories the customer selects - category is required on my form.  Since this is a 'blind' transfer - I don't know the availability of agents in that queue, I'd like to pull the chat back to the original queue after a certain number of seconds - say 15.

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!