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Question on Chat business rule actions - requeue in X seconds — Cloud Customer Connect
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Question on Chat business rule actions - requeue in X seconds

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edited Jul 1, 2015 8:03PM in Communication Channels 1 comment

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My apologies - initial post said I was setting ignore_preroute to false - that's wrong.

I'm trying to understand how the chat rules work, and 2 things are stumping me.

I'm using the syndicated conditional chat widget, with ignore_preroute=falseTRUE.  I have a bunch of rules to 'preroute' chats to queues based on the page the customer is on.  That works fine.

What I want to do is to override that routing for certain categories the customer selects - category is required on my form.  Since this is a 'blind' transfer - I don't know the availability of agents in that queue, I'd like to pull the chat back to the original queue after a certain number of seconds - say 15.

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