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Oracle Messaging contact lookup customization

Received Response
edited Mar 26, 2024 4:34PM in Communication Channels 3 comments


Oracle messaging is enabled and was able to configure SMS through twilio. chat is generating and redirecting to B2C service cloud without any issue .

how do we customize the contact lookup to map the incidents to an existing contact?

Contact is created with a custom email and no options in the Oracle messaging to customize the contact lookup using phone number.


enabled and followed the steps on this

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