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    • Oracle Messaging contact lookup customization

    edited Mar 26, 2024 4:34PM in Communication Channels 4 comments

    Summary:

    Oracle messaging is enabled and was able to configure SMS through twilio. chat is generating and redirecting to B2C service cloud without any issue .

    how do we customize the contact lookup to map the incidents to an existing contact?

    Contact is created with a custom email and no options in the Oracle messaging to customize the contact lookup using phone number.

    ---

    enabled and followed the steps on this

    https://community.oracle.com/customerconnect/discussion/comment/1011462

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