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Oracle Messaging can now be enabled for B2C Service Chat customers through Configuration Assistant

edited Jun 17, 2023 2:49AM in Communication Channels

We are pleased to announce that Oracle Messaging, a key component of Oracle Service, can now be enabled for all Oracle B2C Service Chat customers through the Configuration Assistant.

Oracle Messaging is a key component of Oracle Service. With Oracle Messaging you can use the live chat functionality within Oracle Service to provide customer service through social and messaging channels. Your customers can use their favorite messaging apps to initiate conversations with service agents and receive prompt, targeted responses to their inquiries. Pictures, videos, and emojis are all supported. Once an agent accepts a messaging request, it is displayed on the agent desktop. Here, the agent can improve the speed and quality of responses to the customer by accessing productivity tools, such as comprehensive knowledgebase and Standard Text. Oracle

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