Messaging

Discussion List

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  Retiring of Oracle Social Network from update 24C.

  We have been using the Oracle Social Network from 2022, and we have been notified that this will be retired in update 24C and will be integrated with MS Teams . We have …

  Received Response

  Janitha Perera 13 views 1 comment 0 points Most recent by Cristian Bilibou-Oracle Jun 29, 2024 11:28AMERP Integrations
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  Best Practices for Handling SMS in Oracle Service Cloud

  We are currently using Oracle Service Cloud and are looking to streamline our SMS communication process with customers. Specifically, when a customer sends an SMS with a…

  Received Response

  Prakash Dharamsodh 32 views 2 comments 0 points Most recent by Rajesh Reddy-Oracle Jun 24, 2024 4:50AMCommerce
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  Hello, we need rest API to relationships for B2B service request

  Summary: Hi, We have a requirement to create B2B service request with relationships. Do we have any Rest API for the same? Content (required): Need Rest API to create re…

  Received Response

  Hussainshaik 21 views 1 comment 0 points Most recent by Justin Anderson-Oracle Oct 24, 2023 7:29PMFusion Service
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  Message Template for "on create" is being sent when a message is updated

  Summary: I have two separate message workflows, Create and Update, and the creation template is being sent when an SR is created AND when it is updated. System is not se…

  Question

  Dan Larsen 31 views 0 comments 0 points Started by Dan Larsen Mar 16, 2023 11:00AM Fusion Service