Communication Channels
Discussion List
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First Message on Chat windowSummary How the Estimated time in welcome message of chat window estimatedContent In DCS chat window, the Welcome or the first message in the Chat window is 'You are pos…Nazim Sultan 53 views 2 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels -
Inline image security with forwarded emailsSummary How to secure inline imagesContent We've had this come up as a potential issue with one of our customers. They're often sent sensitive data as inline images in a…
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See individual emailsSummary How do I see individual emails that have bounced back to OSvCContent Hello, How do I find emails that have bounced back to OSvC from a mailing? I can see how man…Scott Heidenreich 37 views 4 comments 0 points Most recent by Scott Heidenreich Communication Channels -
Chat- Holiday MessageSummary how to use CHAT_IS_CURRENTLY_CLOSED_HOLIDAY_MSG msg baseContent We're using the chat conditional link widget on our customer portal pages. I've tested it for hol…whitney w. 49 views 5 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Change the color of chat transcript in Agent chat work spaceContent Hi All, Is it possible to change the color of chat transcript. That is something like agent message in blue color and customer message in grey color in chat work…user4804285 35 views 6 comments 0 points Most recent by Swathi Cherukuri-170646 Communication Channels
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Cobrowse and multiple screensContent Hi - We are implementing Cobrowse with our live chat team and would like to be able to switch between the customers screens/monitors in advanced mode - instead o… -
Custom chat queue as default chat queueContent Hi All, Can I use custom chat queue in place of default chat queue without using any rule. I used rule to route the chat request to custom chat queue but is ther…
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Open Contact when incoming ChatSummary Open contact workspace when incoming ChatContent Hi All, I am using the Chat channel in BUI of ORN (19B) and i don't find way for open contact workspace where i …Matias Buonavolonta 34 views 3 comments 0 points Most recent by Diana Hunt -Oracle Communication Channels
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Service Cloud integration with What’s App.Content Hi all, I have a question regarding Service Cloud integration with What’s App. Customer wants agents to be able to correspond via chat through the What’s App cha…Yuichi Inomata（猪股 勇一） 59 views 2 comments 0 points Most recent by Matias Buonavolonta Communication Channels
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Chat Survey within Chat Window?Content This used to be an option within the product, but I'm not sure if it's still avaiiable. Can we pop a chat survey in the chat window rather than opening in the br… -
how to open the chat survey in the same chat page after close the chatContent Hi , I like to open the chat survey in the chat page itself . I tried like this and chat rules as image attached. The survey is oepn in new window only not in p… -
SMS from Oracle Engagement CloudSummary How to send text messages to Service Request's ContactsContent Has anyone implemented a solution to send SMS via OEC? How was it done? Do we need an external ven…Shivam Bansal-Oracle 45 views 2 comments 0 points Most recent by Shivam Bansal-Oracle Communication Channels -
Co-Browse - Deleting bulk add user requests in LivelookSummary Co-Browse - Deleting bulk add user requests in LivelookContent Good morning, How can we delete past requests to add bulk users in Livelook? See attachments. Than… -
Co-Browse Stealth Mode on Mobile DevicesSummary Co-Browse Stealth Mode on Mobile DevicesContent Good day! I have been researching but was not able to find out how to use Stealth Mode on a mobile device. I know…
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CoBrowse on Mobile - Fact or Fiction?Summary Does CoBrowse work on MobileContent I am having a hard time deciphering from the documentation and community if Co-browse should work on a mobile device and if i… -
Gmail Question Mark icon for email address forwarded to default Oracle addressSummary can I make the question mark not show up in gmail when the email address we are using forwards to OracleContent I have set up an outlook mailbox that forwards ov…
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When transferring chat - see "Specified Cast is not valid"Content Has anyone seen this message in Chat? Specified Cast is not valid It is happening when a few of our agents - happening randomly - attempt to transfer a chat to a…CorineMc 56 views 6 comments 1 point Most recent by Sebastiaan Draaisma-122509 Communication Channels -
Making standard text read-onlySummary Making standard text read-onlyContent Hello, We've been asked by some of our customers if its possible for an agent using OSvC to add standard text to an inciden…
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Custom Chat Availability status?Summary Is there a way to custom create a third chat status, aside from Available and Unavailable?Content Is there a way to custom create a third chat status, aside from…
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Collecting client info from each co-browse sessionSummary How to collect and report on the client info from each co-browse sessionContent I know that it's possible to view the Operating System and Browser of Customer Po… -
Livelook certificate not acceptedSummary Livelook certificate not acceptedContent Good morning, I ran the OSvC report that shows co-browse activity, and I have a question about the column called "Termin…
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Co-Browse Remove Advanced ModeSummary Co-Browse Remove Advanced ModeContent Hello, Can anyone tell me if its possible to remove or disable the "Advanced Mode" button in the Co-Browse console? -Kerry …
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Using Co-Browse on a websiteSummary Using Co-Browse on a websiteContent Hello, Our customers are looking into using the Co-Browse feature. Currently, the widget code is on our Customer Portal pages…
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Warning for customers 30 minutes before chat window closesSummary Warn customers of closing chat 30 minutes before chat window closesContent Hi! I have searched the OSC, documentation and the forums to see if there is a setting…Sjoerd Spring in 't Veld-145555 35 views 4 comments 0 points Most recent by Sjoerd Spring in 't Veld-145555 Communication Channels -
Limit number of chats per IPSummary I would like to find a way to limit chat per IP at the same timeContent Are there any business rules or configuration settings to limit the number of simultaneou… -
How to get media toolbar to show upContent Hello, I have been stuck on this for multiple days trying to figure out how to get my media toolbar to show up on the services CRM side of the engagement cloud, …
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How to validate if a contact exists to queue a chat session?Content How can i validate if the email address is in the contacts table? If exists route the session to a queue, if not give a message in the chat launche page. Version… -
Popup Proactive chat after 10 seconds in case of no action on customer sideContent Hi, Is there an option to pop up the ProactiveChat only after 10 seconds of no action from customer side? BR, Ionut. Code Snippet RightNow.Client.Controller.add…
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New to CoBrowse - Not working on ChatSummary Error - There are no active desktop screen-sharing sessionsContent Hi! I recently was licensed for CoBrowse and have been sucessful in getting it running, except…
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Syndicated ConditionalChatLink custom_fieldsSummary How can I use the custom_fields that are passed to chat_launch pageContent I found a lot of posts about this subject but never found how to use the custom_fields…Mustafa Zubaidi-121692 42 views 2 comments 1 point Most recent by Mustafa Zubaidi-121692 Communication Channels