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Service Cloud integration with What’s App.

Accepted answer
edited Jan 23, 2019 7:19AM in Communication Channels 2 comments


Hi all, I have a question regarding Service Cloud integration with What’s App. Customer wants agents to be able to correspond via chat through the What’s App channel in the Agent Desktop. Does anybody know if this is possible? Are there available APIs on the What’s App side, and if so are there readily available connecters on the market? Or is custom development necessary? Thank you in advance!

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