Register today for Oracle CloudWorld. October 17th - 20th, Las Vegas

Register now

Hillel Cooperman, Senior VP of User Experience Design, has a message for you on Oracle CloudWorld

Watch now
Cobrowse and Syndicated Chat — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Cobrowse and Syndicated Chat

Received Response
17
Views
1
Comments
edited Jan 9, 2020 10:44PM in Communication Channels 1 comment

Content

Hi - 

We have added our cobrowse solution to a cloud software that we support - this works perfectly fine.  We are now adding our syndicated conditional chat to this same outisde URL/cloud software and my concern is coming from activating the same cobrowse instance that is within the cloud software that they will be initiating the syndicated chat from. At this time, when sending a chat, the screen share option is grayed out for me as the agent. How do I add this so that it doesn't open the cobrowse session up in the .custhelp page but uses the same instance that is

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!