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Cobrowse and Syndicated Chat

edited Jan 9, 2020 10:44PM in Communication Channels 1 comment

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Hi - 

We have added our cobrowse solution to a cloud software that we support - this works perfectly fine.  We are now adding our syndicated conditional chat to this same outisde URL/cloud software and my concern is coming from activating the same cobrowse instance that is within the cloud software that they will be initiating the syndicated chat from. At this time, when sending a chat, the screen share option is grayed out for me as the agent. How do I add this so that it doesn't open the cobrowse session up in the .custhelp page but uses the same instance that is

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