Co-browse
Discussion List
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CoBrowse Proof-of-ConceptSummary What is the best way to configure and test CoBrowse before going to production?Content Hello, My agency management has licensed CoBrowse but has not decided to i…Scott Heidenreich 38 views 8 comments 1 point Most recent by Scott Heidenreich Communication Channels -
Disconnect and pop up survey if user close the tab of chat landing pageSummary Disconnect and pop up survey if user close the tab of chat landing pageContent Hi All, I am trying to disconnect the chat and popup the related survey on closure…Sourav Sen-169890 34 views 0 comments 1 point Most recent by Sourav Sen-169890 Communication Channels -
Cobrowse and Syndicated ChatContent Hi - We have added our cobrowse solution to a cloud software that we support - this works perfectly fine. We are now adding our syndicated conditional chat to th… -
Cobrowse and multiple screensContent Hi - We are implementing Cobrowse with our live chat team and would like to be able to switch between the customers screens/monitors in advanced mode - instead o…
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Co-Browse - Deleting bulk add user requests in LivelookSummary Co-Browse - Deleting bulk add user requests in LivelookContent Good morning, How can we delete past requests to add bulk users in Livelook? See attachments. Than… -
Co-Browse Stealth Mode on Mobile DevicesSummary Co-Browse Stealth Mode on Mobile DevicesContent Good day! I have been researching but was not able to find out how to use Stealth Mode on a mobile device. I know…
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CoBrowse on Mobile - Fact or Fiction?Summary Does CoBrowse work on MobileContent I am having a hard time deciphering from the documentation and community if Co-browse should work on a mobile device and if i… -
Collecting client info from each co-browse sessionSummary How to collect and report on the client info from each co-browse sessionContent I know that it's possible to view the Operating System and Browser of Customer Po… -
Livelook certificate not acceptedSummary Livelook certificate not acceptedContent Good morning, I ran the OSvC report that shows co-browse activity, and I have a question about the column called "Termin…
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Co-Browse Remove Advanced ModeSummary Co-Browse Remove Advanced ModeContent Hello, Can anyone tell me if its possible to remove or disable the "Advanced Mode" button in the Co-Browse console? -Kerry …
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Using Co-Browse on a websiteSummary Using Co-Browse on a websiteContent Hello, Our customers are looking into using the Co-Browse feature. Currently, the widget code is on our Customer Portal pages…
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New to CoBrowse - Not working on ChatSummary Error - There are no active desktop screen-sharing sessionsContent Hi! I recently was licensed for CoBrowse and have been sucessful in getting it running, except…
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RESCHEDULED: CX – Visual Engagement with Oracle Service Cloud: Refresher WebinarContent Due to unforeseen issues, this topic has been rescheduled to 10 July 2019 @ 8am PT. Apologies for the inconvenience. -
CX – Visual Engagement with Oracle Service Cloud, 13 March 2019, 8 a.m PT - Submit QuestionsContent Submit your questions for the CX – Visual Engagement with Oracle Service Cloud session to have them answered during the live event. Post your questions by postin…
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ChatBot integrationSummary ChatBot integration with ORNContent Hello Team, I would like to understand that how we can integrate the Chatbots with service cloud, is it possible? Does anybod…Saurabh Sharma-71758 130 views 9 comments 0 points Most recent by CAMILO PIEDRAHITA Communication Channels
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installing Livelook on a sharepoint site?Summary has anyone had success installing livelook/cobrowse on a sharepoint site?Content Just curious if anyone has details on how they made this work? Is the installati… -
co-browse widget move to help menuContent Hi, We need to move cobrowse widget from bottom right of screen (main html) for application to help menu. Any help, suggestions, code snippet or reference to hel…
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Exporting a list of over 500 Users from Co-BrowseContent We have well over 500 users in our co-browse application. How can I export a list of users for compliance? Thank you,
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Co-browse terms and conditionsContent When we add text to the Terms and conditions text box in the co-browse configuration the link that is created opens to a 404 page error. I don't see anywhere in …
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Co-browse Session TransfersContent Question: Co-browse does not have the typical chat features to transfer, monitor, conference other agents into same session, right? Answer: Co-browse does not ha…Michelle Brusyo-Oracle 35 views 2 comments 3 points Most recent by Daniel Zini Communication Channels -
Co-browse Advanced Mode on MacsContent It appears that CoBrowse Advanced Mode does not work smoothly with Mac OS X. It requires Java and nowadays it's disabled by default. This impacts the customer ex… -
Co-browse examples on external siteContent Are there any good examples of co-browse out there on the web (non *custhelp.com)? We wanted to preview what it might look like.Marlena C-121424 30 views 1 comment 0 points Most recent by Michelle Brusyo-Oracle Communication Channels
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Remove 'Full Control' option from Co-browseContent I'm posting this for some clarity. This answer: https://cx.rightnow.com/app/answers/detail/a_id/8418/ - says that Oracle Consulting Services can disable this opt… -
Co-Browse site blocking config fileContent Hi, I put together a basic xml config file to block a specific domain from co-browse visibility. Would anyone be willing to look at it for me to make sure I have…
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Co-Browse Full Control Advanced Mode - Double Letters in Address Bar & Pointer LocationContent When we use cobrowse in Advanced mode with full control and enter a url address in the address bar we see double letters. For example google.com => ggooooggllee.…Sheri Hastings-124722 21 views 4 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Deploying co-browseContent I apologize if this is a simple question, but I can't find documentation of this anywhere in my searches. We would like to deploy Co-Browse on our site, but I ne…
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Co-browse Remote Control NotificationContent I had a great email exchange with one of our Community members about Oracle Co-browse this week and wanted to share a couple topics that were raised that may be …Michelle Brusyo-Oracle 15 views 2 comments 3 points Most recent by jithin jose-124090 Communication Channels
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Hiding the co-browse link in chat landing pageContent Hi, I'm using premium cobrowse and utilis widget that i have place in chat landing page. i have requirement to display the cobrowse only when the agent starts th…user4804285 44 views 3 comments 0 points Most recent by Michelle Brusyo-Oracle Communication Channels
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Emailing a Co-browse LinkContent We are working on implementing Co-browse and have not been able to find any real documentation stating whether or not it is possible to email a link to a custome…