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New to CoBrowse - Not working on Chat

edited Jun 10, 2019 8:08PM in Communication Channels 4 comments

Summary

Error - There are no active desktop screen-sharing sessions

Content

Hi! 

I recently was licensed for CoBrowse and have been sucessful in getting it running, except during a chat.

I am testing with both Chrome and Edge, and in both cases, on the chat workspace, my Screen Sharing button is greyed out and the tab gives me the message: There are no active desktop screen-sharing sessions. 

We have the Widget on the Chat page correctly and removed the depreciated one. Permissions are all setup ok, I am not sure what we could be missing. 

Thoughts?

Version

19A
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