New to CoBrowse - Not working on Chat
SummaryError - There are no active desktop screen-sharing sessions
I recently was licensed for CoBrowse and have been sucessful in getting it running, except during a chat.
I am testing with both Chrome and Edge, and in both cases, on the chat workspace, my Screen Sharing button is greyed out and the tab gives me the message: There are no active desktop screen-sharing sessions.
We have the Widget on the Chat page correctly and removed the depreciated one. Permissions are all setup ok, I am not sure what we could be missing.