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Co-browse Remote Control Notification

edited Nov 30, 2016 3:31PM in Communication Channels 2 comments

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I had a great email exchange with one of our Community members about Oracle Co-browse this week and wanted to share a couple topics that were raised that may be of interest to other customers, the first being how customer notifications are handled when an agent moves into Remote Control (mouse and keyboard control) Mode.

Question: Something I noticed the other day when testing the co-browse, was that by default I’m in mode “View + Point”, and then I have the option to take control of desktop/page… and when I change to this mode, the customer doesn’t get presented with a warning or question to allow… is this configurable?

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