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Co-Browse Full Control Advanced Mode - Double Letters in Address Bar & Pointer Location

Accepted answer
edited Aug 30, 2017 7:41PM in Communication Channels 4 comments


When we use cobrowse in Advanced mode with full control and enter a url address in the address bar we see double letters.
For example => ggooooggllee..ccoomm

Also the pointer on the agent's screen is not in the same location as the pointer on the customer's screen.  So, for example, if we want to point to chat with us, to the agent it looks like we are pointing to chat with us but to the customer it looks like we are pointing someplace else. When we click on what looks like chat with us as an agent nothing happens, though the customer can move there and click to get the chat launch screen. 

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