Co-browse
Discussion List
-
Multiple key strokes in co-browseContent Hello I was working on a customer's pc yesterday and had taken control of his device, I was attempting to correct a profile issue and had to enter some user deta… -
One co-browse and multiple env/interfacesContent Hi All, I have got one co-browse instance and multiple environments(Test/Dev/prod) and multiple interfaces. How one co-browse will handle all communication and h… -
Question on Co-browse screen sharing capabilityContent Hi Experts, Could you please help me to understand the capabilities of co-browse in OSvC? Can co-browse allow sharing of entire desktop screen or is this just re…Sandeep Thumati-124657 26 views 10 comments 1 point Most recent by Rajan Davis-126711 Communication Channels
-
Co-browse functionContent Hi All, By using the cobrowse functionality,is it possible to see other sessions of the end user side. Thanks, MuthuMuthulakshmi Muthaiah-121678 12 views 5 comments 0 points Most recent by Michelle Brusyo-Oracle Communication Channels -
ICB Co-Browse and image serverContent We are using ICB co-browse but some images are not showing up in the co-browse. We think this may be because the images are supplied from a content engine / imag…Carl Elliott 27 views 2 comments 1 point Most recent by Michelle Brusyo-Oracle Communication Channels -
Co-Browse launched but not startingContent Hello everyone, We are currently trying to use the Co-Browsing built-in feature but it's not working. The issue behaviour is as follow: * We send a Co-Browse req…
-
Co Browse from Desktop Browser not allowedContent Hi, I get the below error when I try to initiate co browse in a customer chat session. The screen sharing button is also disabled. "The customers environment doe…Prasad Sawant-122000 45 views 17 comments 0 points Most recent by Luis Melo-124260 Communication Channels
-
Cannot connect integrated Co-browse - Invalid Agent LoginContent /Cobrowsepremium is setup in chat and in standard.php I have looked over the message boards, but have not found this. I am attaching screenshots for reference. A…Christopher Kriska 28 views 2 comments 0 points Most recent by Christopher Kriska Communication Channels
-
Co-browse Best PracticesContent Please download this white paper about best practices related to Oracle Co-browse, including guidance around planning, deployment, agent training and measuring s…Michelle Brusyo-Oracle 26 views 0 comments 3 points Most recent by Michelle Brusyo-Oracle Communication Channels -
Cobrowse via mobile?Content Does anyone know how well Cobrowse works with mobile? We're not using Cobrowse but have a use case. The majority of our customers will be on their phone so the t… -
Help!! Cobrowse function do not work.Content Hi All! The co-browse function do not work in our agent desktop. When the agent click in the cobrowse tab, it shows a message like 'the customer environment do n…
-
Adding Co-Browse to Non-RightNow Page or Without Requiring LoginContent Hello RightNow Community, I come to you for some help in identifying the best solution to our problem. We recognize that co-browse is a viable tool to solve our … -
Best Practices for Co-browsing During Chat InteractionsContent When a customer is having trouble finding or doing something online, such as completing a purchase or utilizing self-service tools, it can often be easier for an…Michelle Brusyo-Oracle 22 views 0 comments 3 points Most recent by Michelle Brusyo-Oracle Communication Channels