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Multiple key strokes in co-browse — Cloud Customer Connect
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Multiple key strokes in co-browse

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edited Mar 31, 2017 2:01PM in Communication Channels 1 comment

Content

Hello

I was working on a customer's pc yesterday and had taken control of his device, I was attempting to correct a profile issue and had to enter some user details into a form screen, while typing it became apparent very quickly that every keystroke was getting recorded twice at the customers side.

I ended up having to ask the user to do the typing for me, anyone else seen this sort of issue before?

Thank you

Brian

Version

co-browse

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