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Cannot connect integrated Co-browse - Invalid Agent Login

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edited May 6, 2016 6:01PM in Communication Channels 2 comments

Content

/Cobrowsepremium is setup in chat and in standard.php

I have looked over the message boards, but have not found this.  I am attaching screenshots for reference.

Agent sends through request to co-browse.

Customer Accepts.

"please wait while session is starting".  - on Agent end

"initializing and connecting screen-sharing session." on customer end

Cobrowse tab in console shows "Invalid Agent Login"

 

Version

November 2015, co-browse v4

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