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Co Browse from Desktop Browser not allowed

edited May 11, 2015 8:40AM in Communication Channels 17 comments

Content

Hi,

I get the below error when I try to initiate co browse in a customer chat session. The screen sharing button is also disabled.

"The customers environment does not support this version of cobrowse"

See attached screen shot. 

Environment details :

Service Cloud version: Feb 2015

Browser : Chrome (Version 41.0.2272.101 m)

 

Regards,

Prasad.

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