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Disconnect and pop up survey if user close the tab of chat landing page

edited May 13, 2020 11:38AM in Communication Channels

Summary

Disconnect and pop up survey if user close the tab of chat landing page

Content

Hi All,

I am trying to disconnect the chat and popup the related survey on closure of the tab of chat landing page from user end.

I have extended the standard widget "Chatdisconnectbutton" and subscribed to the event window.onbeforeunload and from the event handler I am able to disconnect chat by subscribing to event "evt_chathanguprequest" through parent onclick() method. But I am unable to pop the survey.

If I directly click the disconnect button, then survey is popped up as chat rule is set like "PopUp survey" if chat completed.

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