Disconnect and pop up survey if user close the tab of chat landing page
SummaryDisconnect and pop up survey if user close the tab of chat landing page
I am trying to disconnect the chat and popup the related survey on closure of the tab of chat landing page from user end.
I have extended the standard widget "Chatdisconnectbutton" and subscribed to the event window.onbeforeunload and from the event handler I am able to disconnect chat by subscribing to event "evt_chathanguprequest" through parent onclick() method. But I am unable to pop the survey.
If I directly click the disconnect button, then survey is popped up as chat rule is set like "PopUp survey" if chat completed.