Discussion List
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send response from multiple mailboxesHello Admins, We're encountering an issue with outgoing correspondence in OSvC. Currently, we have two inboxes connected to the Service Cloud, both operating via SMTP. A… -
how to setup forwarding rule from gmail to oracle cloud fusion mail ?Hello, We have a requirement from client to setup forwarding rule from gmail mail address to oracle cloud fusion mail for inbound service request processing. As per docu…Amina Fajic 84 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Fusion Applications Administration
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Is partial disabling of interface possible? Need backend but want to lock down CP websiteSummary: How can we use the backend of an interface (the chat-inlay, mailbox, & message templates) in an interface for branding purposes, but prevent the customer from a…
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Not consider Email history for specific mailboxes configured in systemHello, We have a mailbox configured in system that allow the automatically creation of SR, raised proactively by internal users in name of the customer. Nevertheless, in…
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Can we create PO on item based (of which PR is made of description based)Summary: There's a requirement from client where he wants to create PO based on items only if PR is created based on item description also. Scenario: PR is created using…Shahtaab Ahmed 41 views 1 comment 2 points Most recent by Steve Garvert-Support-Oracle Communication Channels
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I want to delegate my Final approval of PR to User A, for PO approval to User B.Summary: Hello Team, I am an approver for multiple transactions (Final approval of PR, PO Approval, Strategic quantity approval). As an approver, I want to delegate my F…Eka Srivastava 31 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Communication Channels -
Request Denied message: use incoming mailbox instead of default mailbox?Summary: Can the incoming mailbox be used for Assistence Request Denied messages instead of the default mailbox Content (required): When a person on BCC responds to an i… -
See Specific Sender BlocksSummary: Is there a way to see which email domains or contact accounts resulted in Sender Blocks? Content (required): In Mailings, on the Results tab, there is a Mailing…whitney w. 51 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Communication Channels
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Notification emails are not sent when a person is flagged in Oracle social chat conversations.Summary: Notification emails are not sent when a person is flagged in Oracle social chat conversations. Content (required): Version (include the version you are using, i…Janitha Perera 21 views 1 comment 0 points Most recent by Megan Akins-Support-Oracle Communication Channels
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Message Template for "on create" is being sent when a message is updatedSummary: I have two separate message workflows, Create and Update, and the creation template is being sent when an SR is created AND when it is updated. System is not se…
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Incident not created through EmailContent (required): When user sends email from a particular email address, Service cloud is not creating Incident. We checked in the "Incoming Email Filter" report and f…Padma Varadarajan 47 views 6 comments 0 points Most recent by Praveen: RN Application Engineer-Oracle Communication Channels
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Feature Friday - Forward and Track Incident Internal ResponsesSummary: Incident can be forwarded to the peer(s) using the Forward functionality (sent as email) and responses can be tracked in the Incident threads. Any response to t…Premkumar Sabarinathan-Oracle 112 views 0 comments 3 points Started by Premkumar Sabarinathan-Oracle Communication Channels -
Linking Incidents with Similar SubjectContent (required): Hi All, We are receiving the following request from our Customers. When customer send an email to OSvC and this email thread has continuous ongoing c…Padma Varadarajan 37 views 11 comments 0 points Most recent by Padma Varadarajan Communication Channels
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Is there a way to configure email send times?Summary Set a window for emails to be sentContent We have a client that would like emails sent only during a specific time period (e.g. 8:00 to 18:00 hrs) even though ag…Nancy Franchino 32 views 1 comment 1 point Most recent by Srinath Srinivasan-Oracle Communication Channels -
Email not creating IncidentContent (required): Hi, When we send multiple emails from the same sender to the same mailbox continuously. After some time the Incident creation stops and there is no r…
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Can we configure 50+ Service mailboxes for inbound emailSummary: We have 50+ line of business, hence would like to create 50+ mail boxes for the creation of incidents via inbound email functionality. Content (required): Can w…
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Archiving/Publishing Mailings to WebSummary: client potentially wants publish past email blasts to a web page for customers. Content (required): We're exploring an efficient way to publish certain previous…
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Create Multiple Incidents When Multiple Mailboxes EmailedContent Due to the complexity of our support center we have instances where multiple Oracle mailboxes are CCed on an email, but the email is only routed to one queue and… -
Email content mapping with the Service RequestSummary Anyone can help in providing me with an answer on how to configure the system to map the email content into a service request?Content Hello everyone, I am trying…Hamzeh Al Karmi-138454 48 views 3 comments 0 points Most recent by Jenny Rose Vinarao-198885 Communication Channels
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Disconnect and pop up survey if user close the tab of chat landing pageSummary Disconnect and pop up survey if user close the tab of chat landing pageContent Hi All, I am trying to disconnect the chat and popup the related survey on closure…Sourav Sen-169890 34 views 0 comments 1 point Most recent by Sourav Sen-169890 Communication Channels
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Inline image security with forwarded emailsSummary How to secure inline imagesContent We've had this come up as a potential issue with one of our customers. They're often sent sensitive data as inline images in a…
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See individual emailsSummary How do I see individual emails that have bounced back to OSvCContent Hello, How do I find emails that have bounced back to OSvC from a mailing? I can see how man…Scott Heidenreich 37 views 4 comments 0 points Most recent by Scott Heidenreich Communication Channels -
Gmail Question Mark icon for email address forwarded to default Oracle addressSummary can I make the question mark not show up in gmail when the email address we are using forwards to OracleContent I have set up an outlook mailbox that forwards ov…
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Making standard text read-onlySummary Making standard text read-onlyContent Hello, We've been asked by some of our customers if its possible for an agent using OSvC to add standard text to an inciden… -
RESCHEDULED: CX – Visual Engagement with Oracle Service Cloud: Refresher WebinarContent Due to unforeseen issues, this topic has been rescheduled to 10 July 2019 @ 8am PT. Apologies for the inconvenience. -
ChatBot integrationSummary ChatBot integration with ORNContent Hello Team, I would like to understand that how we can integrate the Chatbots with service cloud, is it possible? Does anybod…Saurabh Sharma-71758 131 views 9 comments 0 points Most recent by CAMILO PIEDRAHITA Communication Channels