Discussion List
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Duplicate email address with Email Address Sharing disabledContent Hello, We have Email Address Sharing disabled, but still, we have a number of contacts with same email address (sent by API integration from a platform). The ema… -
Including CC in Email Submission creates IncidentContent We are experiencing an issue that when customers sends an email to create an incident and they also cc other people. Now when those people reply all to the email…
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Which email address was email X sent to? (transaction.description?)Content Hey guys, I am trying to figure out how I can see to which email address a customer has sent an email to. Did he/she sent it to 1234@gmail.com or abcd@gmail.com …
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Private Note Email IssueContent When our agents are adding private notes email type when they send the contact is getting an email also the Incident Unresolved message template. This email to t…
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Send email to contact when incident is assignedContent Hello dears, We have the following situation: we want to send an email to the incident contact when the incident is assigned to a staff member. Since there is no… -
Sending an email to an email address from a custom objectContent We have a requirement to send an email to a person that is not in the standard Contact object. Is it possible to leverage Oracle Service Cloud's built-in emailin… -
Send Receipt Email (or another Template) to more email addressesContent Hi, We have one escenario where customers can create incidents via techmail. And they can CC other email addresses. We have a PHP Custom Process that stores in a…