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Including CC in Email Submission creates Incident

Received Response
edited Jul 25, 2018 3:26PM in Communication Channels 3 comments


We are experiencing an issue that when customers sends an email to create an incident and they also cc other people.  Now when those people reply all to the email string it creates another incident because of our service email is in the email chain and is obviously not an incident and doesn't have any info in the subject line.

Anyone experience this or any possible solution.


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