We'd love to hear from you! Provide  feedback  to earn a badge today. Take our quick survey
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Duplicate email address with Email Address Sharing disabled

Received Response
42
Views
1
Comments
edited Sep 6, 2018 10:01AM in Communication Channels 1 comment

Content

Hello,

We have Email Address Sharing disabled, but still, we have a number of contacts with same email address (sent by API integration from a platform). The email address is corect, without 001 and the Primary Email invalid is set to No.

Is there an explanation for this behavior? How can we automatically set incidents and orders of every duplicated contact to only one of the duplicated contacts and delete the others?

Thank you!

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!