You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Send email to contact when incident is assigned

Accepted answer
33
Views
4
Comments
edited Aug 11, 2016 8:03AM in Communication Channels 4 comments

Content

Hello dears,

We have the following situation: we want to send an email to the incident contact when the incident is assigned to a staff member. Since there is no ready-made message template for this specific case, can it be done dynamically (for example, assigning the contact email to the "Send Incident Information" email in a business rule)? Or should we implement this email feature from scratch (i.e, using a workspace add-on that sends email or something similar)?

Thanks,

Hanna

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!