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Send email to contact when incident is assigned — Cloud Customer Connect
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Send email to contact when incident is assigned

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edited Aug 11, 2016 8:03AM in Communication Channels 4 comments

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Hello dears,

We have the following situation: we want to send an email to the incident contact when the incident is assigned to a staff member. Since there is no ready-made message template for this specific case, can it be done dynamically (for example, assigning the contact email to the "Send Incident Information" email in a business rule)? Or should we implement this email feature from scratch (i.e, using a workspace add-on that sends email or something similar)?

Thanks,

Hanna

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