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Making standard text read-only

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edited Jul 11, 2019 7:47PM in Communication Channels 8 comments

Summary

Making standard text read-only

Content

Hello, 

We've been asked by some of our customers if its possible for an agent using OSvC to add standard text to an incident, but render that standard text read-only once its added to the incident.  I haven't been able to find a way so far.  I thought a rule might work, but fields I would need to select are grayed-out.  I'm wondering if anyone has done this, or knows how to do this.  Thanks!

-Kerry

Version

19A

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