Making standard text read-only
SummaryMaking standard text read-only
We've been asked by some of our customers if its possible for an agent using OSvC to add standard text to an incident, but render that standard text read-only once its added to the incident. I haven't been able to find a way so far. I thought a rule might work, but fields I would need to select are grayed-out. I'm wondering if anyone has done this, or knows how to do this. Thanks!