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    • with email rules could we distinguish between a new query and a reply

    in Communication Channels 1 comment

    Summary:

    Im new to working with email rules. I want to be able to tell the difference between a new query, and a reply to an existing/previous query.

    I cant see any option in the rules for this. There must be a way to block new emails while letting exisitng tickets through.

    Thanks

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