You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Custom chat queue as default chat queue

Accepted answer
17
Views
2
Comments
edited Sep 5, 2016 7:08AM in Communication Channels 2 comments

Content

Hi All,

Can I use custom chat queue in place of default chat queue without using any rule.

I used rule to route the chat request to custom chat queue but is there any way by which we can route it to custom chat queue.

Whether Oracle recommends use of  default chat queue?

with regards

Sachin

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!