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Custom chat queue as default chat queue

Accepted answer
edited Sep 5, 2016 7:08AM in Communication Channels 2 comments


Hi All,

Can I use custom chat queue in place of default chat queue without using any rule.

I used rule to route the chat request to custom chat queue but is there any way by which we can route it to custom chat queue.

Whether Oracle recommends use of  default chat queue?

with regards


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