Communication Channels
Discussion List
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Syndicated Conditional Chat link and Engagement Engine Unavailable MessageContent I want to remove the "unavailable" message using the engagement engine so that nothing is displayed when agents are busy. Is this doable? I have tried adding the… -
Block emails at a top/global level?Summary Way to block emails for entire siteContent Hi, Hoping someone might have some suggestions or maybe I am missing something. With the previous Barracuda and new Ci… -
Activities non-scheduledSummary How to limit a number of non-sheduled activity or not ordered for a resource ?Content Hi folks, We would like to limit activities in to the resource technical. E… -
Change label to placeholder text on chat formSummary change input labels to inline text placeholdersContent Hi all, On inlay chat form, the label appears on the top of the input elements. Is it possible to remove t… -
Dynanmic chat availability based on agent loginSummary Providing chat based on agent availability vs. hours of operationContent Rather than driving chat availability by hours of operation/schedule, is it possible to … -
Embedded Chat Inlay and SSOSummary Embedded Chat Inlay and SSOContent Hi, I am very interested with using Embedded Chat Inlay but the big question is whether it can be used in conjunction with SSO… -
Inserting images into chat conversationsContent Has anyone heard anything recently about providing chat agents with the ability to insert images into a chat response?Kyle S-MNSU 38 views 4 comments 1 point Most recent by Jessica Bradley-Oracle Communication Channels
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Pop up survey when chat completesSummary Oracle Chat Inlays and survey pop-up.Content Hi, I was wondering what integration there is, if any, between oracle chat inlays (https://cx.rightnow.com/s/oit/lat… -
During multiple Chats new chat window overtakeSummary New Chat Window takes over instead of the current chatContent When multiple chats come in the new chat becomes the focus, and instead, I want to remain in the fi…
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BUI - adjusting the maximum number of active chatsContent Hi, In the .NET desktop application the maximum number of chats can be adjusted via File > Options > Communication Center (if allowed in the profile service perm… -
Notfifying agents when wait queue reaches specified thresholdContent Is anyone aware of a config setting/process that would notify agents if the number of customers in a chat wait queue reaches a specified limit? For example, once…
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Does the ConditionalChatLink Widget “Return” a Value?Summary Syndicated ConditionalChatLink widget sessions available return value?Content I use the syndicated ConditionalChatLink widget, and would like to make other decis…
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Chat Flash for new messages in BUIContent Hi all, I would like to learn is it possible to notify agents(show toast or flash window) when the customer responds during chat session in BUI. (version 20B) If…Tuğçen İlke Çolak 56 views 4 comments 0 points Most recent by Tuğçen İlke Çolak Communication Channels -
Disabling Automated Chat GreetingContent I found an FAQ on how to change the text of the chat greeting / autoresponder here. However, I would like to disable it completely (we have a workspace Add-In th…Alanna Larson-116442 32 views 2 comments 0 points Most recent by Alanna Larson-116442 Communication Channels
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CoBrowse Proof-of-ConceptSummary What is the best way to configure and test CoBrowse before going to production?Content Hello, My agency management has licensed CoBrowse but has not decided to i…Scott Heidenreich 38 views 8 comments 1 point Most recent by Scott Heidenreich Communication Channels -
Email content mapping with the Service RequestSummary Anyone can help in providing me with an answer on how to configure the system to map the email content into a service request?Content Hello everyone, I am trying…Hamzeh Al Karmi-138454 49 views 3 comments 0 points Most recent by Jenny Rose Vinarao-198885 Communication Channels
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Off the Record QuestionSummary Off the Record QuestionContent In the off the record dialog, clicking on Send or pressing takes you out of "off the record" mode. Is there anyway to not have d…
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Track oracle virtual assistant chat session on page reload or navigate to other pageSummary Possibility to stay oracle virtual assistant on same state on page reload or navigate to other pageContent Hi All, We have set up and configured Virtual Assistan…
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Record Video ChatSummary Record and attach a video chat to the incidentContent Friends, is it possible to record and attach a video chat in the incident? Version 20ADaniel Bermudo-175867 30 views 3 comments 1 point Most recent by Ashwin Venkatesh Communication Channels
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Conditional Chat Link inlay: polling fails with CORS errorSummary Conditional Chat Link Inlay not workingContent I have added below code onto a CP template for testing/deployng Conditional Chat Link inlay:
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Suggestions for Outlook integrationSummary Outlook Integration not supported in O365Content With Outlook Integration not supported in O365 and no plans to offer it, what are people doing to create a SR fr…
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Disconnect and pop up survey if user close the tab of chat landing pageSummary Disconnect and pop up survey if user close the tab of chat landing pageContent Hi All, I am trying to disconnect the chat and popup the related survey on closure…Sourav Sen-169890 34 views 0 comments 1 point Most recent by Sourav Sen-169890 Communication Channels
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Preserve chat on refreshSummary goto same chat session when chat_ladning page is refershedContent hi all, The chat landing page /app/chat/chat_landing displays a message saying 'You are current…
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Chat SOAP API errorSummary retrieve messages operation not workingContent Hi, I have made a request for retrieve message operation, but it shows an error (Transaction information couldn't …
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Establish Sessions Error REST APISummary Cannot set contact email, name etc...Content I am trying to create a chat using REST API. When initiating a chat through establishSession endpoint, I have give d…
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Syndicated proactive chat widget not workingContent I have got the code for syndicated proactive widget and pasted it in an external page. But the chat widget is not popping up. Chat is enabled and is working fine…
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Outgoing mail from non RightNow mailboxSummary Outgoing mail from configured external mailbox goes out via RightNow SMTP servers.Content Does anyone know if there is a way to get emails to send via an externa… -
Report on Incident rulesSummary Report on Incident rulesContent Hi Is there a way to generate the entire incident rules as a report? I have an incident that is not showing in the rule logs. Hen…Boby B Jacob 39 views 3 comments 0 points Most recent by Robert Surujbhan-Oracle Communication Channels -
Emails are not getting created as incidents in RightNowSummary Emails are not getting created as incidents in RightNowContent Hi, I came across a weird situation as few of the emails from a sender are not reaching to RightNo…
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Cobrowse and Syndicated ChatContent Hi - We have added our cobrowse solution to a cloud software that we support - this works perfectly fine. We are now adding our syndicated conditional chat to th…