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Syndicated Conditional Chat link and Engagement Engine Unavailable Message — Cloud Customer Connect
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Syndicated Conditional Chat link and Engagement Engine Unavailable Message

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edited Mar 10, 2021 7:47PM in Communication Channels

Content

I want to remove the "unavailable" message using the engagement engine so that nothing is displayed when agents are busy.  Is this doable?  I have tried adding the Unavailable Busy Label Template with just a blank space.  Will that work or am I forced to display some text when agents are not available?

 

 

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