Thank you for supporting the Cloud Customer Connect Community in 2024. It's a gift to work with you!

Look back
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Syndicated Conditional Chat link and Engagement Engine Unavailable Message

edited Mar 10, 2021 7:47PM in Communication Channels

Content

I want to remove the "unavailable" message using the engagement engine so that nothing is displayed when agents are busy.  Is this doable?  I have tried adding the Unavailable Busy Label Template with just a blank space.  Will that work or am I forced to display some text when agents are not available?

 

 

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!