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Custom Chat Availability status?

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edited Jul 18, 2019 9:49AM in Communication Channels 1 comment

Summary

Is there a way to custom create a third chat status, aside from Available and Unavailable?

Content

Is there a way to custom create a third chat status, aside from Available and Unavailable?

My client would like to have a status "On Break" for agents who are on a break, so it doesn't show up in reports as if there are no available agents at any given time. They do understand that this would imply chats not coming in for that particular agent during their break, but they are interested in the reporting aspect here.

Thanks in advance,

Andrei

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