Register today for Oracle CloudWorld. October 17th - 20th, Las Vegas

Register now

Hillel Cooperman, Senior VP of User Experience Design, has a message for you on Oracle CloudWorld

Watch now
First Message on Chat window — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

First Message on Chat window

Received Response
23
Views
2
Comments
edited Jan 5, 2020 11:48PM in Communication Channels 2 comments

Summary

How the Estimated time in welcome message of chat window estimated

Content

In DCS chat window, the Welcome or the first message in the Chat window is

'You are position 1 in the queue, expected wait 0s' - when the agent is available.

'You are position 1 in the queue, expected wait 30s' - when no agent is not available.

Question:

1. How this position and wait time is calculated

2. Is estimated wait time related to profile: SVC_CHAT_OFFER_NOTIFICATION_TIMEOUT_VALUE

3. Is this logic same for Chat Inlay also?

 

PS: In DCS forum, it was replied that 'DCS just reports the information returned from the chat server we do not calculate it ourselves' and referred to this forum -

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!